Protection Plan Terms & Conditions

1. Plan Introduction

Welcome to Your Sleep Solutions Protection Plan. This document provides Your Plan's details, such as coverage information, instructions on how to file a claim, cancellation policies, and much more. Please reach out to Sleep Solutions at help@sleep.me or (855) 999-7797 should You have any questions. To file a claim, please see Section 6. “How to File a Claim.”

2. Your Responsibilities

It’s important that You read these terms and conditions carefully so that You fully understand Your coverage under this Plan. There are some limits, conditions, obligations, and exclusions designed to keep this Plan affordable for You and manageable for Us.

You must maintain the Covered Product as recommended by Us, the owner’s manual, or any other warranty included with the Covered Product. This includes, but is not limited to, the use of distilled water and approved cleaning agents as specified in the owner's manual. Failure to perform mandated maintenance, or damage resulting from the use of non-approved additives, will result in claim denial. You must keep this Plan as You may be required to produce it to obtain service.

3. Definitions

Accidental Damage from Handling (“ADH”): damage from a single, unexpected, sudden, and unintentional event that results in covered accidental damage to Your Covered Product.
Administrator/Obligor: Sleep Solutions, Inc., 4667 NW 103rd Street, Sunrise, FL 33351, (855) 999-7797.
Contract Term: the length of time coverage is provided by this Plan, as shown on Your Purchase Confirmation.
Coverage Term: the period that Your Covered Product is covered by this Plan, which begins upon the later of (i) the date of delivery of Your Covered Product, or (ii) the purchase date of Your Plan (iii) the date following the termination of any Waiting Period, and ends after the Contract Term.
Covered Product: The Sleep Solutions product, including all components and accessories (such as the Control Unit, Pad, and hoses) as specified on Your Order Confirmation. Specifically includes non-2.0 products or Chilipad 2.0 systems.
Pet: a cat, dog, bird, fish, rabbit, hamster, guinea pig, gerbil, caged reptile, or caged amphibian kept in the home for companionship purposes.
Plan: this plan, which is a service contract between You and Us, inclusive of the Purchase Confirmation.
Waiting Period: If You purchased this Plan after the delivery date of the Covered Product, Your Coverage Term will begin after a thirty (30) day waiting period. Any claims filed during this period are considered pre-existing conditions and are not covered.
Zone: Refers to an individual temperature-controlled side or unit of a Covered Product (e.g., in a dual-zone system, each side/unit is considered a separate Zone).

4. What is Covered

4.1. Chilipad 2.0 Products (3-Year Hybrid Term)

Years 1 and 2 (Accidental Only): This Plan covers ADH and Pet Damage only. Mechanical or electrical failures are covered exclusively by the 2-year Manufacturer’s Limited Warranty.
Year 3 (Extended Limited Manufacturer’s Warranty + Accidental): This Plan extends coverage to include coverage included in the limited manufacturer's warranty in addition to continued coverage for ADH and Pet Damage.

4.2. Non-2.0 Products (2-Year Hybrid Term)

Year 1 (Accidental Only): This Plan covers ADH and Pet Damage only. Mechanical or electrical failures are covered exclusively by the 1-year Manufacturer's Limited Warranty.
Year 2 (Extended Limited Manufacturer’s Warranty + Accidental): This Plan extends coverage to include coverage included in the limited manufacturer's warranty in addition to continued coverage for ADH and Pet Damage.

4.3. Specific Coverage Categories (All Covered Products)

Electronics: Damage or failure caused by fan blockage from dust that results in overheating.
Power Surge: Operational failure resulting from a power surge while properly connected to a surge protector.
Soft Goods (Pad/Hydrolayer): Coverage includes structural damage (rips, tears, snags, and delamination) and accidental punctures causing leaks.
Pet Damage: Damage caused by pets, excluding damage from pet bodily fluids.
ADH Details: The use of ADH coverage requires an explanation of where and when the accident occurred as well as a detailed description of the event.

5. What is Not Covered (Exclusions)

Concurrent Warranty Coverage while eligible under standard Sleep Solutions warranty.
Improper Maintenance (mineral build-up, bio-growth, or clogs from non-distilled water).
Software & Data issues (Firmware, app connectivity).
Bodily Fluids (human or pet urine, vomit, or other biohazards).
Acts of God (fire, flood, earthquake, windstorm, hail, or other natural disasters).
Commercial Use (rentals, or use in RVs).
Aesthetic/Non-Functional Parts (knobs, rollers, decorative embellishments).
Cosmetic Damage (nicks, scratches, peeling & dents).
Reckless, abusive, willful, or intentional conduct associated with handling and use.
Custom Installation or improper reinstallation of the Covered Product.

6. How to File a Claim

You must contact the Administrator at help@sleep.me or (855) 999-7797. You may be required to perform basic troubleshooting (e.g., a system flush) as directed by a technician. Do not return the Covered Product without express instruction from the Administrator, as this Plan will not cover damage resulting from unauthorized service.

7. Service Procedures and Limit of Liability

Economic Settlement: If replacement or repair is not feasible or economical, We may provide a store credit based on the original Purchase Price.
Unsafe Conditions: We reserve the right to decline service if biohazards (including bodily fluids) are present on or within the Covered Product.
Limit of Liability: Our maximum liability during the Coverage Term shall not exceed the earliest to occur of:
1. The replacement of two (2) of each covered component (as specified on your original Order Confirmation); OR
2. Total claim costs reaching the original Purchase Price of the Covered Product (excluding tax).
Property Rights: If a claim is fulfilled by a replacement, the original hardware becomes Our property and must be returned within 15 days at Our expense. Failure to return the unit will result in a Non-Return Fee up to the full Purchase Price.

8. Cancellation

You may cancel this Plan for any reason at any time by contacting Sleep Solutions Inc. at (855) 999-7797 or help@sleep.me.

Within 60 Days: If You cancel within 60 days of the Plan purchase date and no claim has been made, You will receive a 100% refund of the Plan Price.
After 60 Days: You will receive a pro-rata refund (based on the elapsed Coverage Term) less paid claims and an administrative fee not to exceed $75.
By Us: We may only cancel for fraud, material misrepresentation, non-payment, or regulatory requirement. Written notice will be provided 30 days prior.
Total Loss Fulfillment: This Plan terminates upon delivery of a replacement that reaches the Limit of Liability.

9. Conditions

Renewal: Renewal of Your Plan will be at Our sole discretion.
Territories: Coverage is limited to the contiguous United States and D.C. only. Not available in AK, HI, Canada, or U.S. Territories.
Subrogation: If We pay for a loss, We may require You to assign Us Your rights of recovery against others.

10. Legal Disclosures

10.1. Dispute Resolution and Arbitration: To the extent permitted by applicable law, all individual disputes will be settled by impartial arbitration by a single arbitrator. You waive Your right to a jury trial or class action participation.

10.2. Entire Agreement: This Plan, Your Purchase Confirmation, and Order Confirmation constitute the entire agreement.

10.3. Severability: If any provision is found contrary to applicable law, that provision shall be deemed void, and the remaining provisions shall continue in full force and effect.

10.4. Payment Limitations (OFAC): In no event will We be obligated to make any payment or provide service that would violate U.S. economic sanctions.

11. State Requirements

Alabama: The administrative fee in Section 8 is revised to state that it will not exceed the cost of the contract or $25, whichever is less.

Arizona: The Cancellation Provision is revised to state: We may not cancel or void this Plan for any of the following reasons: 1) due to acts or omissions of Us or Our assignees or subcontractors; 2) Pre-existing conditions that were known or that reasonably should have been known by Us; 3) Prior use or unlawful acts relating to the Covered Product; 4) Misrepresentation by Us. The administrative fee shall not exceed ten percent (10%) of the gross amount paid by You or $50, whichever is less. Claims paid will not be deducted from any refund amount due. Arbitration cannot be an absolute dispute remedy and both parties must agree to arbitration.

California: You may cancel this Plan for any reason at any time. If You cancel this Plan within sixty (60) days after Your receipt of the Plan, and no claims have been made, We shall refund or credit You the full Purchase Price of the Plan. If You cancel this Plan more than sixty (60) days from receipt, We shall refund or credit You a pro-rata refund based on elapsed time, less an administrative fee not to exceed ten percent (10%) of the Purchase Price or $25, whichever is less.

Colorado: The administrative fee shall not exceed ten percent (10%) of the gross provider fee paid by You or $50, whichever is less.

Connecticut: If this Plan is for less than a period of one (1) year, this Plan will be automatically extended while the Covered Product is in Our custody for repair. If You are unable to resolve any disputes, You may file a formal written complaint with the Consumer Affairs Division of the Connecticut Insurance Department at PO Box 816, Hartford, CT 06142-0816.

District of Columbia: The administrative fee shall not exceed ten percent (10%) of the gross provider fee paid by You or $50, whichever is less.

Florida: The administrative fee shall not exceed ten percent (10%) of the unearned pro-rata premium or $50, whichever is less. The rate charged for this Plan is not subject to regulation by the Office of Insurance Regulation. License number: 49935.

Georgia: If You cancel within sixty (60) days, We shall refund the full Plan Price decreased by claims paid. After sixty (60) days, We shall refund the prorated Plan Price decreased by claims paid, less an administrative fee not to exceed 10% of the unearned pro-rata Plan Price, or $50, whichever is less. Arbitration is non-binding.

Illinois: The administrative fee shall not exceed ten percent (10%) of the Plan Price or $50, whichever is less.

Maine: Penalty of ten percent (10%) per month added for refunds not provided within thirty (30) days. Administrative fee shall not exceed ten percent (10%) or $50, whichever is less.

Maryland: Penalty of ten percent (10%) per month added for refunds not provided within 30 days. Plan is extended automatically when We fail to perform services under the Plan.

Michigan: If performance is interrupted by a strike or work stoppage, the period of the Plan shall be extended for the period of the work stoppage.

Nevada: Penalty of ten percent (10%) for each 30-day period for late refunds. Claims paid will not be deducted from any refund owed. Cancellation fee not to exceed $25. We may not cancel if the Plan has been in effect for 70 days except for failure to pay, conviction of a crime increasing service, or fraud.

New Hampshire: Contact the New Hampshire Insurance Department at 21 South Fruit Street, Concord, NH 03301. Administrative fee not to exceed ten percent (10%) or $50, whichever is less.

New Jersey: Penalty of ten percent (10%) per month added for late refunds. This product is a service contract and is separate from any product warranty provided by the manufacturer.

New Mexico: Administrative fee shall not exceed ten percent (10%) or $50, whichever is less. Penalty for late refund is 10% for each thirty-day period. If the Plan has been in effect for at least 70 days, cancellation grounds are limited.

North Carolina: We may only cancel for nonpayment or direct violation of the Plan. Administrative fee shall not exceed ten percent (10%) of the pro-rata refund or $50, whichever is less.

Oklahoma: Administrative fee shall not exceed ten percent (10%) of the unearned pro-rata premium or $50, whichever is less. This is not an insurance contract. Oklahoma license number: 514801679.

Oregon: Any decision to settle a dispute by arbitration must be a mutual agreement by the parties. Arbitration shall be conducted under local rules as required under ORS Chapter 36.

South Carolina: Contact the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Ste. 1000, Columbia, SC 29201. Penalty of 10% per month for late refunds.

Texas: Apply for reimbursement directly with the insurer if a covered service is not provided before the 61st day. After sixty (60) days, fee not to exceed $50. Penalty of 10% per month for late refunds. License number: #292.

Utah: If We fail to provide service within sixty (60) days after proof of loss, You may make a direct claim under Our reimbursement insurance policy. Subject to limited regulation by the Utah Insurance Department. Arbitration is binding.

Virginia: If any promise has not been honored within sixty (60) days, You may contact the Virginia Department of Agriculture and Consumer Services to file a complaint.

Washington: Arbitration proceedings may be held at a location in closest proximity to Your permanent residence. Penalty of 10% per month for late refunds.

Wisconsin: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. Administrative fee shall not exceed ten percent (10%) or $50, whichever is less. Arbitration is non-binding. Pro-rata refund for total loss not covered by replacement.

Wyoming: Arbitration provision is deleted in its entirety. Penalty of 10% per month for late refunds. Notice provided at least 10 days prior to cancellation by Us.

All state-specific language for AL, AZ, CA, CO, CT, DC, FL, GA, IL, ME, MD, MI, NV, NH, NJ, NM, NC, OK, OR, SC, TX, UT, VA, WA, WI, WY remains fully incorporated and legally applicable as mandated by state law.