Shipping & Returns
What is the 30-Night Sleep Trial Guarantee?
We’re confident that you will love your Product(s). If you are unsatisfied for any reason, however, you have 30 days from the date the Product was delivered to you to return the Product to us in exchange for a full refund of your purchase price. We refer to this 30-day guarantee as our “Sleep Trial Guarantee”. Click here for more details.
How much do you charge for shipping?
We're excited to offer fast and free standard shipping for continental US based addresses. When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS, FedEx or UPS. Once your order is fulfilled, customers in the continental US can typically expect their orders within 3 to 7 business days; Alaska, Hawaii and all off-shore United States territories should expect orders in 10 to 14 business days.
Do you ship to a PO box?
We’ll ship to a P.O. Box in the United States. However this may delay your package's arrival time.
Do you ship internationally?
Yes, we do! International orders typically take 8 – 12 business days for delivery (plus customs clearance time). International customers may be required to pay import duties at checkout. Non-Continental US shipments will charge the appropriate shipping charges, Duties and Taxes at check-out. Please consult with your local government tax authority to learn more about rates.
We do not ship to the following countries: Central Africa Republic, China, Comoros, Region of Crimea, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kirbati, North Korea, Mayotte Island, Myanmar (Burma), Niue, St. Helena, St. Pierre and Miquelon¸ Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands & Yemen Arab Republic.
How do I track my order?
We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way. Log in to your account to view all of your existing orders, tracking numbers and shipping status. If your tracking number has no information the package likely hasn’t been scanned by the carrier. Please allow some time for the tracking number to be updated. If the tracking number doesn’t update, please contact us for further assistance.
What do I do if my tracking says my order has been delivered but it is not at my address?
Please reach out to us via email@example.com with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.
How do I return my product?
We want you to love your Sleepme products, but if you're having issues, we make returns as easy as possible. Please be sure to have your Serial Number and Order number available to provide to us while on the phone or in your email correspondence.
- If you purchased a sleep system, a sleep pad, a blanket, a headband, or other bedding goods, these products are eligible for return within 30 days of the product's delivery. Click here to view our limited product warranty information.
- If you purchased supplements, these products are eligible for return within 30 days of the product delivery if they are unopened. Opened or partially opened supplements may be eligible for partial refunds or partial store credit. Please email firstname.lastname@example.org for assistance.
We will issue a return authorization number and refund your purchase price within 30 days after we have received the product back.
We cannot process returns for products purchased from third-party retailers, so you will need to contact them directly to find out their return policy.
If you're a customer from outside of the continental USA please note that the customer is responsible for all shipping costs associated with the order.
If you are a customer within the continental USA you can access our Customer Return Authorization form here.
If you're a customer from outside of the continental USA, you can access our International Customer Return Authorization form here.
For any assistance, please email our Customer Service team at email@example.com