Shipping & Returns Policy
What is the Sleep Trial Guarantee?
We’re confident that you will love your Product(s). If you are unsatisfied for any reason, however, you have 30 days (90 days for Dock Pro) from the date the Product was delivered to you to return the Product to us in exchange for a full refund of your purchase price. We refer to this guarantee as our “Sleep Trial Guarantee”. Click here for more details.
How much do you charge for shipping?
We're excited to offer fast and free standard shipping for contiguous US-based addresses. When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS, FedEx, or UPS. Once your order is fulfilled, customers in the contiguous US can typically expect their orders within 3 to 7 business days; Alaska, Hawaii, and all off-shore United States territories should expect orders in 10 to 14 business days. Note that expedited shipping fees are non-refundable.
Do you ship to a PO box?
We’ll ship to a P.O. Box in the United States. However, this may delay your package's arrival time.
Do you ship internationally?
We do not ship internationally at this time. We apologize for the inconvenience.
How do I track my order?
We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way. Log in to your account to view all of your existing orders, tracking numbers and shipping status. If your tracking number has no information the package likely hasn’t been scanned by the carrier. Please allow some time for the tracking number to be updated. If the tracking number doesn’t update, please contact us for further assistance.
What do I do if my tracking says my order has been delivered but it is not at my address?
Please reach out to us via email@example.com with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.
How do I return my product?
We want you to love your Sleepme products, but if you're having issues, we make returns as easy as possible. Please be sure to have your Serial Number and Order number available to provide to us while on the phone or in your email correspondence.
- All products are eligible for return within 30 days of the product's delivery. You have 90 days to return a Dock Pro system. Click here to view our limited product warranty information.
We will issue a return authorization number and refund your purchase price within 30 days after we have received the product back.
We cannot process returns for products purchased from third-party retailers, so you will need to contact them directly to find out their return policy.
If you're a customer from outside of the contiguous USA please note that the customer is responsible for all shipping costs associated with the order.
What is your Holiday Season Return Window?
Non-Dock Pro purchases made November 10th through December 25th of any given year have an extended Sleep Trial Guarantee through January 25th of the following year. Dock Pro purchases made November 10th through December 25th of any given year have an extended Sleep Trial Guarantee through March 25th of the following year.
What is a final sale?
It’s a sale where all purchases are considered final. This means that once you buy a final sale item, you can’t return or exchange it.
When shopping for a final sale, it’s important to keep a few things in mind:
- No returns or exchanges: Remember that all purchases during a final sale are considered final, meaning no returns or exchanges are allowed. If an item is received defective, damaged, or as a mis-ship, we will make exceptions for these situations.
- Check the sizing: Since you won’t be able to return the item, it’s important to make sure you’re buying the right size.
- Sales tax: Depending on where you live, sales tax may still be added to the final sale price.
Please note that purchases made on the Sleepme website may be reflected on your credit card statement as 'Sleep Solutions Inc.' for billing purposes.
For any assistance, please reach out to our support team.