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Sleep System Monthly Maintenance & Cleaning Instructions

Chilipad Dock Pro | OOLER | Cube

System cleaner instructions

Did you know your Chilipad system requires monthly cleaning to run properly and extend its lifespan? Our Cleaning Solution is available to purchase in convenient 3, 6 and 12 month packets.

Chilipad Dock Pro Sleep System Care Instructions

Chilipad OOLER Sleep System Care Instructions

Chilipad Cube Sleep System Care Instructions

Washing Instructions for the Cool Mesh Pad

Chilipad Dock Pro Sleep System Cleaning Instructions

Cooling mattress pad; Dock Pro

Chilipad Dock Pro Sleep System Monthly Maintenance

  1. Unplug the power cord from the Chilipad Dock Pro and outlet. Disconnect the hose assembly. Bring the sysytem to a sink, bathtub or shower to drain water.
  2. Remove Water Reservoir from the Chilipad Dock Pro and discard water. Wipe the reservoir with a clean cloth and place the reservoir back into the Chilipad Dock Pro.
  3. Insert the drain key into the connector located on the back of the Chilipad Dock Pro to drain the residual water. Tilt the Chilipad Dock Pro back to allow the water to drain freely. Do not turn the Chilipad Dock Pro upside down.
  4. Before placing the unit back in position, inspect surfaces near the control unit (flooring, carpet and furniture) for the presence of water and ensure the surface is completely dry.
  5. Reconnect the power cord to the Chilipad Dock Pro and outlet, then reconnect the hose assembly.
  6. Add ChiliSleep System Cleaner to the Water Reservoir and refill with distilled water. Power on the Chilipad Dock Pro for one hour at 77°F (25°C) to circulate the cleaning solution throughout the system.

Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc). If this should occur, drain, wash and dry pad as instructed in the system flush below.

  • Adjust the room temperature and Sleep System temperature settings to avoid condensation.

    Chilipad Dock Pro Semi-Annual System Flush (or as needed)

A System Flush Cleans the Chilipad Dock Pro system and its attachment.

  1. Perform steps 1-5 of the Monthly System Maintenance steps above.
  2. Bring the Chilipad Pro to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  3. Place the drain key in the pad’s connector and drain all water from the pad.
  4. Load the pad into a frontload washing machine. Wash in cold water, gentle cycle. Dry completely on a low temperature setting.
  5. Before reinstalling the pad on the mattress, check for signs of condensation. Be sure the mattress is dry. For better mattress protection, we recommend using a waterproof mattress protector.
  6. Place the pad on the mattress and reconnect the hose to both the pad and the Chilipad Dock Pro.
  7. Add ChiliSleep System Cleaner to the Water Reservoir and refill with approximately 2 liters of distilled water to refill the entire Sleep System.

Do not bleach, do not iron, and do not dry-clean the pad.

Proper care and maintenance of your sleep system is critical to its performance and to prevent mold and/or mildew. Please monitor appropriately. Inability to follow pad laundering instructions voids the customer warranty and may cause damage to your washing machine and/or dryer.

The Sleep System may malfunction if system cleaning, maintenance and inspection protocols are ignored. Care is the responsibility of the user/owner, and any resulting damage becomes the responsibility of the user/owner.

Washing Dock Pro Chilipad Pro

  1. Disconnect the Chilipad Pro from the Hose Assembly. Bring the pad to the tub or shower. Bring the Chilipad Pro to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  2. Place the drain key in the pad’s connector(s) and drain all water from the pad.
  3. Ensure pad has been drained and has been disconnected from the hose. Wash the pad in cold water, gentle cycle. Dry completely on a medium temperature setting*. Note: You may need to disable the washing machine’s heat sensor to expedite drying.

*Do not bleach, do not iron, and do not dry-clean the pad.

System Re-Install

  1. Check the mattress for signs of condensation** and be sure the pad, protector, and mattress are dry. For better mattress protection, we recommend using a waterproof mattress protector under the Chilipad Pro.
  2. Install the Chilipad Pro on top of the mattress protector.
  3. Plug the power cord into the control unit, and reconnect the hose to both the pad and the control unit.
  4. Add One Packet of ChiliSleep System Cleaner to the water reservoir, Power On the system, and continuously refill the reservoir with approximately one-half gallon of distilled water until the Water Icon disappears permanently.
  5. Replace the reservoir lid and Power Off. The system is ready for cool sleep!

**Condensation occurs when cool air and warm air collide. Adjust the room temperature and system temperature settings to avoid condensation - especially in high-humidity environments.

How to Clean Chilipad OOLER Sleep System

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Chilipad OOLER Sleep System Monthly Maintenance and Cleaning Instructions

Once per month, add one packet of the ChiliSleep System Cleaner to your Control Unit.

Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc). If this should occur, drain, wash and dry pad as instructed in the system flush below.

  • Adjust the room temperature and Sleep System temperature settings to avoid condensation.

Chilipad OOLER Semi-Annual System Flush (or as needed)

Control Unit

  1. Unplug the power cord from the outlet and disconnect the power cord and hose from the Control Unit.
  2. Carry the Control Unit to the sink or tub, remove the reservoir cap, tilt the unit slightly toward its backside, and then insert the drain key into the back of the unit. Drain until the water trickles from the unit. DO NOT turn the control unit upside down.
  3. Wipe the unit down with a damp cloth and dry.
  4. Before placing the unit back in position, inspect surfaces near the control unit (flooring, carpet and furniture) for the presence of water and ensure the surface is completely dry.
  5. Plug the power cord into the control unit and the outlet, and connect the hose to the control unit.
  6. Pour distilled water into the reservoir until almost full. Add one packet of ChiliSleep System Cleaner.
  7. Place the reservoir cap back onto the unit then power it on for one hour at 77°F ( 25°C ) to circulate the cleaning solution throughout the system.

Chilipad Cube System Cleaning Instructions

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Chilipad Cube Sleep System Monthly Maintenance

Once per month, add one packet of the ChiliSleep System Cleaner to your Control Unit.

Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc). If this should occur, drain, wash and dry pad as instructed in the system flush below.

  • Make sure to adjust the room temperature and the Chilipad Cube sleep system temperature settings to help avoid condensation.

Chilipad Cube Semi-Annual System Flush (or as needed)

Control Unit

  1. Unplug the power cord from the outlet and disconnect the power cord and hose from the Control Unit.
  2. Carry the Control Unit to the sink or tub, remove the reservoir cap, tilt the unit slightly toward its backside, and then insert the drain key into the back of the unit. Drain until the water trickles from the unit. DO NOT turn the control unit upside down.
  3. Wipe the unit down with a damp cloth and dry.
  4. Before placing the unit back in position, inspect surfaces near the control unit (flooring, carpet and furniture) for the presence of water and ensure the surface is completely dry.
  5. Plug the power cord into the control unit and the outlet, and connect the hose to the control unit.
  6. Pour distilled water into the reservoir until almost full. Add one packet of ChiliSleep System Cleaner.
  7. Place the reservoir cap back onto the unit then power it on for one hour at 77°F ( 25°C ) to circulate the cleaning solution throughout the system.

Washing Chilipad OOLER & Cube Cool Mesh Pad

The pad is machine washable. Note that instructions are different depending on whether you own a pad with an attached “tail” or with a “quick connect”.

How do I know if I have a Quick Connect Pad? Finding where water enters/exits the Chilipad topper is the best place to determine whether your pad is a Quick Connect Pad. First, check if the Chilipad has additional material extending from the pad (this is called a 'duck flap'). Next, examine the pocket to see if there's a mechanical connector or a hose with a mechanical button. In either of these two instances, your pad is a Quick Connect.

Older versions of the Chilipad hydronic pad do not have a "duck flap" or a mechanical button and come with a permanently attached 7-foot hose. These pads have been discontinued. A replacement pad with the Quick Connect Hose assembly can be purchased.

Pad with Tail:

  1. Detach the hose from the control unit, and bring the pad to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  2. Place the drain key in the pad’s connector(s) and drain all water from the pad.
  3. Roll the hose in a circle-like fashion and use the attached strap to secure it in this formation. This will prevent the hose from flailing in the washing machine.
  4. Load the pad into a frontload washing machine. Wash in cold water, gentle cycle. Dry completely on a low-temperature setting.
  5. Before reinstalling the pad on the mattress, check for signs of condensation. Be sure the mattress is dry. For better mattress protection, we recommend using a waterproof mattress protector.
  6. Place the pad on the mattress and reconnect the hose to the control unit.

Pad with Quick Connect:

  1. Detach the hose from the pad.
  2. Bring the pad to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  3. Place the drain key in the pad’s connector(s) and drain all water from the pad.
  4. Ensure pad has been drained and has been disconnected from the hose. Wash in cold water, gentle cycle. Dry completely on a low-temperature setting.
  5. Before reinstalling the pad on the mattress, check for signs of condensation. Be sure the mattress is dry. For better mattress protection, we recommend using a waterproof mattress protector.
  6. Place the pad on the mattress and reconnect the hose to both the pad and the control unit.

Do not bleach, do not iron, and do not dry-clean the pad.

Proper care and maintenance of your sleep system is critical to its performance and to prevent mold and/or mildew. Please monitor appropriately. Inability to follow pad laundering instructions voids the customer warranty and may cause damage to your washing machine and/or dryer.

The Sleep System may malfunction if system cleaning, maintenance and inspection protocols are ignored. Care is the responsibility of the user/owner, and any resulting damage becomes the responsibility of the user/owner.