Sleep System Cleaning Instructions

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Did you know your ChiliSleep system requires monthly cleaning to run properly and extend its lifespan? Our Cleaning Solution is available to purchase in convenient 3, 6 and 12 month packets.

Dock Pro Sleep System Care Instructions

OOLER Sleep System Care Instructions

Cube Sleep System Care Instructions

Washing Instructions for the Cool Mesh Pad

Dock Pro Sleep System Cleaning Instructions

Cooling mattress pad; Dock Pro

Dock Pro Sleep System Monthly Maintenance

  1. Unplug the power cord from the Dock Pro and outlet. Disconnect the hose assembly. Bring the Dock Pro to a sink, bathtub or shower to drain water.
  2. Remove Water Reservoir from the Dock Pro and discard water. Wipe the reservoir with a clean cloth and place the reservoir back into the Dock Pro.
  3. Insert the drain key into the connector located on the back of the Dock Pro to drain the residual water. Tilt the Dock Pro back to allow the water to drain freely. Do not turn the Dock Pro upside down.
  4. Before placing the unit back in position, inspect surfaces near the control unit (flooring, carpet and furniture) for the presence of water and ensure the surface is completely dry.
  5. Reconnect the power cord to the Dock Pro and outlet, then reconnect the hose assembly.
  6. Add ChiliSleep System Cleaner to the Water Reservoir and refill with distilled water. Power on the Dock Pro for one hour at 77°F (25°C) to circulate the cleaning solution throughout the system.

Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc). If this should occur, drain, wash and dry pad as instructed in the system flush below.

*Adjust the room temperature and Sleep System temperature settings to avoid condensation.

Dock Pro Semi-Annual System Flush (or as needed)

A System Flush Cleans the Dock Pro system and its attachment.

  1. Perform steps 1-5 of the Monthly System Maintenance steps above.
  2. Bring the Chilipad Pro to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  3. Place the drain key in the pad’s connector and drain all water from the pad.
  4. Load the pad into a frontload washing machine. Wash in cold water, gentle cycle. Dry completely on a low temperature setting.
  5. Before reinstalling the pad on the mattress, check for signs of condensation. Be sure the mattress is dry. For better mattress protection, we recommend using a waterproof mattress protector.
  6. Place the pad on the mattress and reconnect the hose to both the pad and the Dock Pro.
  7. Add <ChiliSleep System Cleaner to the Water Reservoir and refill with approximately 2 liters of distilled water to refill the entire Sleep System.

**Do not bleach, do not iron, and do not dry-clean the pad.

Proper care and maintenance of your sleep system is critical to its performance and to prevent mold and/or mildew. Please monitor appropriately. Inability to follow pad laundering instructions voids the customer warranty and may cause damage to your washing machine and/or dryer.

The Sleep System may malfunction if system cleaning, maintenance and inspection protocols are ignored. Care is the responsibility of the user/owner, and any resulting damage becomes the responsibility of the user/owner.

OOLER System Cleaning Instructions

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OOLER Sleep System Monthly Maintenance

Once per month, add one packet of the ChiliSleep System Cleaner to your Control Unit.

Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc). If this should occur, drain, wash and dry pad as instructed in the system flush below.

*Adjust the room temperature and Sleep System temperature settings to avoid condensation.

OOLER Semi-Annual System Flush (or as needed)

Control Unit

  1. Unplug the power cord from the outlet and disconnect the power cord and hose from the Control Unit.
  2. Carry the Control Unit to the sink or tub, remove the reservoir cap, tilt the unit slightly toward its backside, and then insert the drain key into the back of the unit. Drain until the water trickles from the unit. DO NOT turn the control unit upside down.
  3. Wipe the unit down with a damp cloth and dry.
  4. Before placing the unit back in position, inspect surfaces near the control unit (flooring, carpet and furniture) for the presence of water and ensure the surface is completely dry.
  5. Plug the power cord into the control unit and the outlet, and connect the hose to the control unit.
  6. Pour distilled water into the reservoir until almost full. Add one packet of ChiliSleep System Cleaner.
  7. Place the reservoir cap back onto the unit then power it on for one hour at 77°F ( 25°C ) to circulate the cleaning solution throughout the system.

Cube System Cleaning Instructions

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Cube Sleep System Monthly Maintenance

Once per month, add one packet of the ChiliSleep System Cleaner to your Control Unit.

Inspect pad, protector and mattress for signs of condensation* (dampness, mold, discoloration, etc). If this should occur, drain, wash and dry pad as instructed in the system flush below.

*Adjust the room temperature and Sleep System temperature settings to avoid condensation.

Cube Semi-Annual System Flush (or as needed)

Control Unit

  1. Unplug the power cord from the outlet and disconnect the power cord and hose from the Control Unit.
  2. Carry the Control Unit to the sink or tub, remove the reservoir cap, tilt the unit slightly toward its backside, and then insert the drain key into the back of the unit. Drain until the water trickles from the unit. DO NOT turn the control unit upside down.
  3. Wipe the unit down with a damp cloth and dry.
  4. Before placing the unit back in position, inspect surfaces near the control unit (flooring, carpet and furniture) for the presence of water and ensure the surface is completely dry.
  5. Plug the power cord into the control unit and the outlet, and connect the hose to the control unit.
  6. Pour distilled water into the reservoir until almost full. Add one packet of ChiliSleep System Cleaner.
  7. Place the reservoir cap back onto the unit then power it on for one hour at 77°F ( 25°C ) to circulate the cleaning solution throughout the system.

Washing OOLER & Cube Cool Mesh Pad

The pad is machine washable. Note that instructions are different depending on whether you own a pad with an attached “tail” or with a “quick connect”.

Pad with Tail:

  1. Detach the hose from the control unit, and bring the pad to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  2. Place the drain key in the pad’s connector and drain all water from the pad.
  3. Roll the hose in a circle-like fashion and use the attached strap to secure it in this formation. This will avoid the hose from flailing in the washing machine.
  4. Load the pad into a frontload washing machine. Wash in cold water, gentle cycle. Dry completely on a low temperature setting.
  5. Before reinstalling the pad on the mattress, check for signs of condensation. Be sure the mattress is dry. For better mattress protection, we recommend using a waterproof mattress protector.
  6. Place the pad on the mattress and reconnect the hose to the control unit.

Pad with Quick Connect:

  1. Detach the hose from the pad and the control unit, and set aside the hose assembly.
  2. Bring the pad to the tub or shower. Hang the pad over a towel rod or the shower rod/door to let gravity aid in draining the pad most efficiently.
  3. Place the drain key in the pad’s connector and drain all water from the pad.
  4. Load the pad into a frontload washing machine. Wash in cold water, gentle cycle. Dry completely on a low temperature setting.
  5. Before reinstalling the pad on the mattress, check for signs of condensation. Be sure the mattress is dry. For better mattress protection, we recommend using a waterproof mattress protector.
  6. Place the pad on the mattress and reconnect the hose to both the pad and the control unit.

Do not bleach, do not iron, and do not dry-clean the pad.

Proper care and maintenance of your sleep system is critical to its performance and to prevent mold and/or mildew. Please monitor appropriately. Inability to follow pad laundering instructions voids the customer warranty and may cause damage to your washing machine and/or dryer.

The Sleep System may malfunction if system cleaning, maintenance and inspection protocols are ignored. Care is the responsibility of the user/owner, and any resulting damage becomes the responsibility of the user/owner.